A human-sounding phone agent for small service businesses — right-sized and affordable, not enterprise software with an enterprise price tag. Built by the same senior team that delivers Salesforce multi-cloud architecture, Agentforce AI, and regulated-environment programs for enterprise and government clients.
Picks up the phone, understands the caller, quotes the job, checks your calendar, and books appointments. Every lead logged — so you're not losing work while you're on a job site.
Team experience across organizations including
Looking for Salesforce architecture, platform execution, or Agentforce in production? We bring 16+ certifications, environments supporting 40,000+ users, and recent delivery across federal agencies and Fortune 500 programs — including multi-department Salesforce and secure AI at the U.S. Department of Veterans Affairs.
We now offer a combined model for owners and leadership teams: Cambridge Business Consulting leads operating advisory, financing readiness, and M&A support, while Real Consulting handles AI solutions — including the AI Receptionist for service businesses — plus Salesforce and platform implementation when technical delivery is required.
Small service businesses come to us for the AI phone agent. Enterprise and government teams come to us for Salesforce multi-cloud architecture, platform execution, and Agentforce AI in production. Same team — right-sized for your business.
Answers every call with a natural voice, understands what the caller needs, quotes the job, checks availability, and books appointments. Customized to your business name, pricing, service area, and scripts — not a generic template.
For enterprise: Agentforce implementation, secure AI agent deployment, and LLM integration inside Salesforce and existing platforms. For small business: intake automation, quoting, lead logging, and calendar integrations — standalone, no Salesforce required.
For enterprise and government: Salesforce multi-cloud strategy, governance, integration, post-acquisition unification, and regulated-environment delivery. Igor leads architecture; Anandamayi leads platform execution across environments supporting 40,000+ users.
End-to-end architecture and implementation leadership — from discovery workshops and solution design through quality assurance and team enablement.
Every engagement is tied to measurable business outcomes. Here's what that looks like in practice.
Team Overview
Real Consulting is Igor Makarov and Anandamayi Shah — Igor leads enterprise Salesforce architecture, integration strategy, and AI delivery; Anandamayi leads large-scale Salesforce platform execution, automation, and operational excellence.
We built the AI Receptionist so small service businesses get the same senior team without enterprise pricing. For Salesforce clients, that means architecture and delivery depth across federal, Fortune 500, and regulated environments — not a junior bench.
Industries Served
Need Salesforce multi-cloud architecture, Agentforce in production, or platform execution at scale? We deliver across government, Fortune 500, and regulated environments — with 16+ Salesforce & AI certifications and proven results you can review on our Results page.
Call the live demo or tell us about your business — we'll show you what an AI receptionist looks like for your trade.
Salesforce or enterprise project? View case studies or book a call.
Based in the U.S. · Working with clients nationwide · Available on-site as needed