Examples from Salesforce, AI, and platform engagements — prior and current work by Igor Makarov and Anandamayi Shah. Details are discussed on calls, not published as client case studies. This page is not a list of AI Receptionist trade clients; for that product, try the live demo and book a discovery call.
These numbers matter because real people use these systems every day. We measure success by less friction and clearer workflows — not impressive architecture for its own sake. Our why →
Most recent team engagement: delivery across a multi-department enterprise Salesforce platform (including Experience Cloud) supporting the VA in a high-security government environment. Igor led architecture and secure AI solution design, while Anandamayi led platform execution support, advanced Flow automation, and day-to-day delivery coordination.
On Igor"Igor stepped into a project that was admittedly in bad shape due to the original development team. From day one, he demonstrated remarkable clarity, professionalism, and technical mastery — he didn't just clean up what he inherited, he made unbelievably impactful improvements that will permanently help the people I serve."
On Anandamayi"Anandamayi admittedly inherited a mess from the original development team. Despite stepping into a challenging situation, she never hesitated or made excuses — she approached every issue with clarity, ownership, and an unwavering commitment to getting things right. It never felt like she was simply completing tasks — it felt like she had a true stake in the outcome."
Currently providing pro-bono tech-stack and AI integration consulting, identifying automation and AI opportunities projected to significantly reduce manual work and operational costs across clinical and administrative workflows.
Anandamayi alone created a tremendous impact, including:
Led global Salesforce and customer-experience transformation across 20+ teams for one organization — architecting and launching four enterprise solutions: two Salesforce orgs, two ERP systems, and a marketing platform. Managed post-acquisition system integration, unifying configurations into a single business environment in three months while maintaining data integrity.
Built and optimized multi-org Salesforce architecture with integrations to Marketo, Gainsight, Salesloft, and Drift while ensuring GDPR/CCPA compliance. Developed intelligent automation that reduced opportunity and quote creation time from 4 hours to 3 minutes — earning an internal innovation award and generating $200K in cost savings for this single client within 12 months.
Served as a Solution Architect and Technical Delivery Lead for enterprise clients including GrubHub, Sonos, PVH (Calvin Klein, Tommy Hilfiger), and Lutron. Authored 50+ page implementation documents and led handoff sessions, ensuring consistent quality and seamless knowledge transfer across distributed teams. Influenced executive leadership on engagement strategies that contributed to the firm being recognized as a “Best Place to Work.”
Led Salesforce delivery across government, nonprofit, legal technology, healthcare, and private-sector organizations. Managed large-scale enterprise environments supporting 40,000+ users, delivered Flow-based automations, improved release discipline and data governance, and consistently reduced operational friction with practical, no-code and low-code solutions.
Served as lead U.S. technical consultant on a major multi-year Salesforce implementation at a global education services company. Pioneered structure, governance, and delivery methodology across 3 consulting partners and 50+ Salesforce professionals — acting as the central architectural authority and technical delivery lead. Mentored client architects and advised C-level stakeholders on roadmaps and ROI.
Most recently, designed, built, and deployed OpenClaw — a custom 15-agent AI orchestration system — to production. A real multi-agent AI platform, not a proof of concept, currently providing AI and tech-stack consulting value across active business engagements.
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