Real Consulting helps service businesses stop leaking jobs and time. We start with Diagnose (not a product pitch), then Repair and Protect. Enterprise Salesforce and platform work remains available when that’s the right path.
Technology should make people’s lives easier, not harder. Why we exist →
Real Consulting exists because we care about the person on the other end: the electrician on a ladder who can’t afford to miss another call, the owner trying to run a business while constantly getting pulled in ten directions, the team that’s working hard but still leaking revenue and time because their systems are working against them.
Too many small businesses are stuck with technology that creates more stress instead of less. They lose jobs to missed calls, waste hours on manual workarounds, and don’t have the time or expertise to fix it properly. We’re here to change that.
We see the daily reality these businesses operate in. We understand both the job-site chaos and how to build systems that actually reduce it. Our goal is to help you run a more profitable, less stressful business so you can focus on the work you’re good at and build something that lasts.
Real Consulting LLC is Igor Makarov and Anandamayi Shah, a senior delivery team that acts as tech advisors and solution architects for service businesses, with enterprise platform depth when needed. We don’t pitch tools first. We Diagnose where opportunities are missed, Repair process and systems, and Protect against future leakage, with optional live phone proof when that is the leak. See how we work.
Igor Makarov brings 14 years of experience simplifying and scaling complex, high-security systems from small teams to organizations with 40,000+ people, plus hands-on construction experience over the last 4 years. That combination is rare: job-site reality and systems discipline. He leads architecture, integration strategy, governance, and AI delivery.
Anandamayi Shah leads large-scale Salesforce platform execution, automation, release discipline, and operational excellence across complex environments.
We also partner with Cambridge Business Consulting, led by Katya Antonova, for clients who need operating advisory, financing readiness, and M&A support alongside technical delivery.
Our most recent enterprise engagement was at the U.S. Department of Veterans Affairs, where Igor led multi-department Salesforce architecture and secure AI solution design while Anandamayi drove platform execution and advanced Flow automation. Trade case studies are earlier. Start with the free scorecard or a Missed Opportunity Audit; optional live phone proof when unanswered calls are the leak.
Outcomes include a 20% increase in sales productivity, a 50% reduction in operational costs, a 25% increase in sales revenue, and a 12% reduction in churn.
Active clearance enabling work in high-security government environments, including federal agencies.
14 years simplifying high-security systems at scale, plus hands-on construction experience. We evaluate first, then deliver, not strategy decks without execution.
Experienced leading distributed teams of 50+ professionals across multiple consulting partners on global rollouts.
Built and deployed real multi-agent AI systems, not proofs of concept, but production systems that drive business outcomes.
Enterprise Salesforce Architect and AI Solutions Leader. Leads architecture, integration strategy, governance, and production AI delivery across Fortune 500, federal, and regulated environments.
"Igor stepped into a project that was admittedly in bad shape due to the original development team. From day one, he demonstrated remarkable clarity, professionalism, and technical mastery. He didn't just clean up what he inherited, he made unbelievably impactful improvements that will permanently help the people I serve."
"Whether I brought him a problem or he proactively raised one I hadn't even noticed, he consistently delivered solutions that were both effective and forward-thinking. Our project would be nowhere near its current level of functionality or stability without Igor."
Senior Salesforce Delivery Leader. Led enterprise environments supporting 40,000+ users and delivered multi-cloud configuration, automation, release, and platform operations at scale, including long-term platform ownership at IEEE.
"It never felt like she was simply completing tasks. It felt like she had a true stake in the outcome. This project would be nowhere near its current quality without Anandamayi."
Service businesses: take the free scorecard or book a free Missed Opportunity Audit. Enterprise teams: review results or discuss your project.