Real Consulting LLC is Igor Makarov and Anandamayi Shah. We built the AI Receptionist for HVAC, electrical, plumbing, construction, landscaping, and similar phone-driven trades — and we deliver Salesforce multi-cloud architecture, platform execution, and Agentforce AI for enterprise and government teams.
We exist because we care about the person using the tool — the owner on a job site and the enterprise team living in the system every day. Why we do this →
Real Consulting LLC is Igor Makarov and Anandamayi Shah — a senior delivery team that built the AI Receptionist for small service businesses who can't afford to miss a call. We start with why: technology should remove daily stress, not add to it. Same team, decades of experience, right-sized product.
Igor Makarov leads enterprise Salesforce architecture, integration strategy, governance, and AI delivery. Anandamayi Shah leads large-scale Salesforce platform execution, automation, release discipline, and operational excellence across complex environments.
We also partner with Cambridge Business Consulting, led by Katya Antonova, for clients who need operating advisory, financing readiness, and M&A support alongside technical delivery.
Together, we bring deep experience across federal, Fortune 500, nonprofit, healthcare, legal tech, manufacturing, and both small business and enterprise engagements. If Salesforce is the right fit, we deliver at a high level. If it is not, we help clients choose and implement the right alternative with the same ROI-first mindset.
Our most recent engagement was at the U.S. Department of Veterans Affairs, where Igor led multi-department Salesforce architecture and secure AI solution design while Anandamayi drove platform execution, advanced Flow automation, and cross-functional delivery support.
Outcomes include a 20% increase in sales productivity, a 50% reduction in operational costs, a 25% increase in sales revenue, and a 12% reduction in churn.
Active clearance enabling work in high-security government environments, including federal agencies.
We architect, administer, advise, and deliver. Not just strategy — direct execution ownership from design through implementation.
Experienced leading distributed teams of 50+ professionals across multiple consulting partners on global rollouts.
Built and deployed real multi-agent AI systems — not proofs of concept, but production systems that drive business outcomes.
Enterprise Salesforce Architect and AI Solutions Leader. Leads architecture, integration strategy, governance, and production AI delivery across Fortune 500, federal, and regulated environments.
"Igor stepped into a project that was admittedly in bad shape due to the original development team. From day one, he demonstrated remarkable clarity, professionalism, and technical mastery — he didn't just clean up what he inherited, he made unbelievably impactful improvements that will permanently help the people I serve."
"Whether I brought him a problem or he proactively raised one I hadn't even noticed, he consistently delivered solutions that were both effective and forward-thinking. Our project would be nowhere near its current level of functionality or stability without Igor."
Senior Salesforce Delivery Leader. Led enterprise environments supporting 40,000+ users and delivered multi-cloud configuration, automation, release, and platform operations at scale, including long-term platform ownership at IEEE.
"It never felt like she was simply completing tasks — it felt like she had a true stake in the outcome. This project would be nowhere near its current quality without Anandamayi."
Service businesses: try the AI Receptionist live demo. Enterprise and Salesforce teams: review our results or book a call to discuss your project.